WhatsApp · Instagram · Messenger
Turn customer chats into orders.
JFM Samvaad puts WhatsApp, Instagram and Facebook Messenger in one team inbox, then adds campaigns, chatbots, an AI sales assistant, WhatsApp calling and Shopify order updates. Built on Meta's official WhatsApp Business Platform.
- Free trial to test it
- Setup help on WhatsApp
- GST invoices
Features
Everything a small team needs to sell and support on chat.
Start with the inbox. Add campaigns, automation and integrations as you grow; every plan includes the inbox, templates, campaigns and the chatbot.
Talk to customers
Shared team inbox
WhatsApp, Instagram and Messenger chats in one place. Assign chats, add notes and labels, and see who replied and when.
WhatsApp calling
Call customers and take their calls on your WhatsApp Business number, with a call log, recordings and a report.
Comments to conversations
Answer Instagram and Facebook post comments automatically, with a public reply, a private message, or both.
Sell more
Broadcast campaigns
Send approved templates to opted-in contacts, schedule them, re-run them in batches and see delivered, read and replied counts.
Catalogue and chat ordersGrowth
Share products from your WhatsApp catalogue and receive carts sent in chat as orders.
Shopify order updates
Order confirmations, cash-on-delivery checks, shipping updates and abandoned cart reminders, from your own templates.
Automate the routine
Chatbot and WhatsApp Flows
Answer common questions, collect details with in-chat forms (Flows on Growth and Pro) and hand the chat to a person when needed.
AI sales assistant
Replies to new leads in seconds, asks your qualifying questions, and hands qualified leads to the right person with a summary.
Drip follow-ups
Sequences that send the next message after a delay or an action, and stop when the customer replies or buys.
Grow and manage
Lead capture
Leads from Facebook and Instagram lead ads, website forms, Google Sheets and Apollo, assigned to your team in turn.
Contacts, tags and reports
Segment by tags and custom fields, export to CSV, and track campaigns, chats, calls and agents.
Team roles and permissions
Owner, admin, supervisor and agent roles, with per-person access to chats, contacts and leads that are assigned to them.
Getting started
Live on WhatsApp in an afternoon.
Connect your number
Sign in with Facebook and connect your WhatsApp Business number through Meta's signup window. We help you on WhatsApp if anything gets stuck.
Add contacts and templates
Import your contacts from a sheet, and create message templates for Meta's approval from inside JFM Samvaad.
Start conversations
Reply from the shared inbox, send your first campaign and switch on the chatbot, follow-ups and integrations you need.
Shopify
Fewer fake COD orders, fewer “where is my order?” calls.
Connect your Shopify store and pick a template for each moment. Every order gets each message once, and you can see on every order whether WhatsApp delivered it.
- Order placedPrepaid orders get a confirmation with the order number and total.
- COD checkCash-on-delivery buyers get Confirm and Cancel buttons.
- Buyer tapsThe Shopify order is tagged “COD confirmed” or “COD cancelled”.
- ShippedThe tracking link goes out as soon as you fulfil the order.
- DeliveredOut-for-delivery and delivered updates from your courier.
Abandoned cart reminders
When a buyer leaves checkout after giving their phone number, one reminder with their checkout link goes out after the delay you choose. If they wrote to you in the last 24 hours, it goes as a normal message at no Meta charge.
What you see
- Orders, COD confirmed, cancelled and no-reply counts
- Recovered carts and their value
- Every message per order: delivered, read, or failed with Meta's reason
Pricing
Simple plans for every team size.
Pick a plan for your team size. Prices are per month, plus GST.
Prices are in Indian rupees and exclude 18% GST. You get a GST invoice for every payment.
WhatsApp (Meta) charges for template messages are separate from the plan and are paid from your prepaid wallet in JFM Samvaad.
Need more numbers, members or messages? Talk to us about a custom plan.
Safe for your number
Built on the official platform, with your data under your control.
Official WhatsApp Business Platform
JFM Samvaad uses Meta's Cloud API, not unofficial tools that get numbers banned. Templates go through Meta's approval, and opt-outs are respected.
Control who sees what
Roles and per-person permissions decide who can see which chats, contacts and leads. An audit log records important changes.
Your data stays yours
Access keys for Meta, Shopify and payment providers are stored encrypted. Export your contacts any time, and ask us to delete your data when you leave.
FAQ
Questions businesses ask us.
What is the WhatsApp Business Platform, and how is it different from the WhatsApp Business app?
The WhatsApp Business app runs on one phone. The WhatsApp Business Platform (also called the WhatsApp API) is Meta's service for businesses that need a team inbox, bulk messages to opted-in customers, automation and integrations. JFM Samvaad connects your number to the platform and gives you the tools on top of it.
Can I use my existing WhatsApp number?
Yes. You can connect a new number or move an existing one. During setup we explain what happens to the number and help you through each step on WhatsApp.
What does WhatsApp messaging cost?
Meta charges for template messages by category: marketing, utility and authentication. Replies to a customer within 24 hours of their last message are free. Meta's charges are separate from your JFM Samvaad plan and are paid from your prepaid wallet.
Is there a free trial?
Yes. The free trial has limited usage and lasts a few days, so you can connect your number and test the inbox, templates and a small campaign. Choose a plan when you're ready to go live.
Do I get a GST invoice?
Yes. Every plan payment and wallet top-up comes with a GST invoice in the name of your business.
Can I cancel any time?
Yes. A cancelled plan stays active until the end of the period you paid for. See the refund and cancellation policy for details.
Do you help with setup?
Yes. We help you connect your number, get your first templates approved and set up your first campaign or chatbot, on WhatsApp and video calls.
Ready to turn chats into orders?
Connect your number and send your first message in minutes, or let us show you around first.