Terms of Service

Last updated: 9 November 2026

These terms are an agreement between JF Media Tech Private Limited ("JF Media Tech", "we", "us") and the business that signs up for JFM Samvaad ("you"). By creating an account or using the service, you agree to them on behalf of your business.

1. The service

JFM Samvaad is software for business messaging: a team inbox for WhatsApp, Instagram and Facebook Messenger, campaigns, chatbots, an AI sales assistant, WhatsApp calling, lead capture and integrations such as Shopify. WhatsApp messaging runs on Meta's WhatsApp Business Platform; JFM Samvaad is an independent product and is not made or endorsed by Meta.

2. Your account

  • You must be a business or a person acting for a business, and at least 18 years old.
  • Keep your login details safe. You are responsible for what happens under your account, including what your team members do.
  • Give accurate business and billing details, including your GSTIN if you want GST input credit.

3. Using WhatsApp and other channels properly

You agree to follow Meta's WhatsApp Business Terms, WhatsApp Business Messaging Policy, Commerce Policy and the policies of every other channel you connect. In particular, you will:

  • Message only people who have given you their number and agreed to hear from you on WhatsApp, and honour opt-out requests promptly.
  • Not send spam, unlawful, misleading, harassing or harmful content, or content about products and services that Meta's policies prohibit.
  • Not use the service to collect sensitive data such as card numbers, passwords or OTPs in chat.
  • Follow Indian law, including the Digital Personal Data Protection Act, 2023, for the customer data you handle.

Meta may restrict or block a number that breaks its rules. We may suspend features or accounts that put the platform or other customers at risk; where possible we will warn you first.

4. Plans, fees and GST

  • Plans are paid in advance, monthly or yearly, at the prices shown on our website or agreed with you. Prices exclude GST, which is added to every invoice.
  • WhatsApp (Meta) charges for template messages are separate from your plan. They are paid from your prepaid wallet in JFM Samvaad at the rates shown in the console. Messages stop when the wallet runs out.
  • Plan limits (numbers, team members, contacts, messages a month) apply as described for your plan. We may change prices for future periods with at least 30 days' notice.
  • Refunds and cancellations follow our Refund and Cancellation Policy.

5. Free trial

A free trial, where offered, is for testing. It lasts for the days and has the limits shown when you sign up, and ends automatically; nothing is charged when it ends. Choose a plan to keep using the service.

6. Your data

You own the data you bring into JFM Samvaad, such as your contacts, messages and files. You give us permission to process it only to provide the service, as described in our Privacy Policy. You are responsible for having the right to use it, including your customers' consent where the law requires it. You can export your contacts at any time and ask us to delete your data as described on the Data Deletion page.

7. Third-party services

JFM Samvaad connects to services we do not control, such as Meta, Shopify, payment gateways and Google. Their terms apply to your use of them, and we are not responsible for their availability, changes or decisions, such as Meta's template approvals, quality ratings and messaging limits.

8. Availability and support

We work to keep JFM Samvaad available and secure, and we schedule maintenance outside busy hours where possible. We provide support on WhatsApp and phone. We do not guarantee that the service will be uninterrupted or error-free.

9. Intellectual property

JFM Samvaad, its software, design and brand belong to JF Media Tech. You may use the service for your business while your account is active; you may not copy, resell, reverse engineer or build a competing product from it.

10. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost business, or for losses caused by third-party services. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. You will compensate us for claims arising from your messages, your data or your breach of these terms.

11. Ending the agreement

You can stop using JFM Samvaad and close your account at any time. We may end or suspend your account if you seriously or repeatedly break these terms, or if required by law or by Meta. After closure, your data is handled as described in the Privacy Policy.

12. Law and disputes

These terms are governed by the laws of India. Courts in Gurugram, Haryana have exclusive jurisdiction. Before going to court, we will both try in good faith to settle any dispute by talking to each other.

13. Changes

We may update these terms. We will post the new version here and tell account owners about significant changes at least 15 days before they apply. Continuing to use the service after that means you accept them.

14. Contact

JF Media Tech Private Limited
Phone and WhatsApp: +91 83687 72625