Refund and Cancellation Policy

Last updated: 9 November 2026

JFM Samvaad is a software subscription provided by JF Media Tech Private Limited. Nothing is shipped; the service is available in your account as soon as payment is confirmed.

Free trial

The free trial needs no payment, and nothing is charged when it ends.

Cancelling a plan

• You can cancel at any time: in the console, open Billing and turn off auto-renew, or contact us.
• Your plan stays active until the end of the period you have paid for, and is not renewed after that.

Refunds for plans

• Monthly plans: not refundable once the month has started.
• Yearly plans: if you ask within 7 days of your first yearly payment, we refund it in full. After that, yearly plans are not refundable.
• If you were charged twice or charged by mistake, we refund the extra amount in full.

Wallet balance (WhatsApp message charges)

• Money added to your wallet pays for WhatsApp (Meta) message charges as messages are delivered.
• When you close your account, you can ask for the unused wallet balance to be refunded, less any payment gateway charges.
• Charges for messages already delivered are not refundable, because Meta charges us for them.

How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days of approval. GST invoices are adjusted with a credit note.

How to ask

Contact us with your business name, the registered email of the account and the invoice number:
JF Media Tech Private Limited
Phone and WhatsApp: +91 83687 72625